Please note that shipping and handling charges will not be refunded. Unfortunately, we cannot accept any item for return that is not in original, new condition or damaged due to:
Refunds will be credited to the original form of payment. If the original form of payment is a credit card, debit card and/or gift card with a credit card logo which is not available, a merchandise return credit (MRC) will be issued. Gift items may be returned within 21 days in the original country and division of purchase and in accordance to the Return/Exchange policy.
Tofara reserves the right in its sole discretion to decline to accept returns/exchanges and restrict future transactions if we identify an unreasonable or excessive return/exchange pattern.
Please see the appropriate section for details:
Returning a Tofara order
There are two ways to return a Tofara order:
To place a return, please access the self-service returns portal. You'll need your order number and billing ZIP code. All domestic returns are charged a flat $7, which will be deducted from the refund amount.
In the portal, you can either print out a prepaid return shipping label that you can use to ship your return via UPS or schedule a convenient in-home pickup by the U.S. Postal Service. Place item(s) and completed packing slip in secure packaging and seal. Remove or cover original labels, and affix the prepaid label to outside of the package. Either drop the package off at a UPS location or have it picked up by the USPS. UPS locations include The UPS Store, UPS drop boxes, UPS customer service centers and UPS drivers. You can find your nearest UPS location at ups.com/dropoff. To track your return access the self-service returns portal.”
You're welcome to use your preferred carrier at your own cost. However, Tofara recommends insuring the package for the full value and selecting a carrier that provides a tracking number so you can monitor delivery status. We are not responsible for lost packages and cannot accept C.O.D. Pack the item(s) as above, using your own label, and return to:Tofara Returns
RETURN A Tofara.com ORDER BY SHIPPING
Any Tofara purchase shipped to a Canadian address may only be returned by shipment to our online returns address, in new, unworn condition with all tags attached and accompanied by the packing slip provided with the original shipment. Please select the "Reason Code for Return" from the list at the bottom left of your packing slip and write the number in the "Return Code" column next to each item. The shipping carrier you use to return merchandise (UPS, FedEx, etc.) is up to you, but we strongly suggest choosing a method that provides tracking as Tofara is not responsible for lost return packages.
Refunds will be made to the original form of payment for all returns, including items received as gifts. If your order was purchased through PayPal and you return it by shipment to us, the PayPal account will be credited for your return. If your order was purchased with a gift card or store credit (MRC), your refund will be issued to the original card. If your order was purchased with a gift card or store credit (MRC) and PayPal, your PayPal refund will be issued first. If your order was purchased with a gift card and a credit card, your credit card refund will be issued first.
Please ship your return to:
Please allow 2-3 weeks from the time you ship your package for your return to be processed. We'll email you to confirm that it's complete. You can also contact us at any time should you need further assistance.
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